Maintenance & Technical Support
Continuous technical support that keeps your website current, fast and secure.
- Response
- 24 hours on business days
- Updates
- Monthly
- Backups
- Daily, restore included
- Scope
- Technical upkeep + small edits
Once a website is live it needs maintenance and technical attention over time.
Karal Digital provides regular maintenance and support covering updates, security scans, performance optimisation and backups.
When something goes wrong on your site we respond quickly, remove the underlying problem and build a structure that holds up over the long term.
Technology changes; we keep your site current.
Scope
What's included?
All of this sits in the written scope when we send the quote.
Process
How we work through it
You know what happens at each step from the outset. Every step has a defined output, and sign-off points are agreed in advance.
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Step 01
We assess the state of the site
Which software is out of date, whether there are open vulnerabilities, whether backups run — we list the current risks before starting.
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Step 02
We update on a plan
Updates are tried on a copy first and only pushed live once nothing breaks. Visitors never see a broken page.
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Step 03
We run backups and restores
Backups are taken daily and restores are tested regularly. An untested backup is not a backup.
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Step 04
We monitor for outages
If the site becomes unreachable, the alert comes to us. Most of the time it is handled before you notice.
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Step 05
We take on the small changes
Text corrections, image swaps, adding a page — you do not need to wait for a separate quote for these.
Frequently asked